At Aura Spices Mart, customer satisfaction is our priority. We take great care to ensure that every order is processed accurately and delivered in excellent condition. If you experience a genuine issue with your order, product, or delivery, we will review your request and, where applicable, provide a refund in accordance with this Refund & Return Policy.
All refund and return requests are subject to verification and approval by our Customer Care team.
1. Eligible Refund Circumstances
Incorrect, Damaged, or Defective Products
You may be eligible for a refund or replacement if you receive:
- A product different from the one ordered.
- An incorrect size, weight, or product variant.
- An incorrect quantity.
- A product that is damaged during transit.
- A defective or unusable product.
If you receive an incorrect, damaged, or defective product, please contact our Customer Care team within 24–48 hours of delivery.
To help us process your request quickly, please provide:
- Your Order ID
- Clear photographs or videos of the product and packaging
- A brief description of the issue
Contact Number: +91 7904947089
Delivery-Related Issues
You may be eligible for a refund if your order is affected by any of the following verified shipping issues:
- Package confirmed as lost in transit by the courier.
- Package returned to us due to courier error.
- Delivery failure caused by circumstances beyond the customer's control.
- Other verified courier-related issues.
Delivery-related claims may require courier tracking details or other supporting documentation.
2. Refund Process
Once your refund request has been reviewed and approved:
- The refund will be issued to the original payment method used during purchase.
- Processing time depends on your payment provider or bank.
- Approved refunds are generally completed within 5–10 business days after approval.
If your original payment method is unavailable, our Customer Care team will contact you regarding an alternative refund method where applicable.
3. Return Policy
Products are eligible for return only after approval by our Customer Care team.
Unless the return is due to a verified manufacturing defect, damage, or shipping issue, returned products must be:
- Unused
- Unopened
- In their original packaging
- In their original condition
Returns sent without prior approval may not be accepted.
4. Order Modifications & Cancellations
If you wish to modify or cancel your order, please contact us immediately.
Phone: +91 7904947089
We will make every reasonable effort to accommodate your request. However, once an order has entered processing, packing, or shipping, we may not be able to modify or cancel it.
Customers are advised to carefully review:
- Product selection
- Quantity
- Shipping address
- Contact details
- Billing information
before placing an order.
5. Refund Request Requirements
To be eligible for review:
- Requests must be submitted within 24–48 hours after delivery.
- Customers must provide sufficient supporting evidence, including photographs, videos, courier tracking information, or any other documentation requested by our Customer Care team.
- Every claim is subject to verification before approval.
Failure to provide the required information may result in rejection of the request.
6. Non-Refundable Situations
Refunds will not be provided in the following situations:
- Incorrect product selection made by the customer after shipment.
- Incorrect or incomplete shipping information provided by the customer.
- Delivery delays caused by incorrect customer information.
- Refusal to accept delivery without a valid reason.
- Requests submitted without adequate supporting evidence.
- Products that have been opened, used, or tampered with (unless defective).
- Requests made after the eligible reporting period.
- Any circumstance not specifically covered under this policy.
Aura Spices Mart reserves the right to reject refund or return requests that do not satisfy the conditions stated in this policy.
7. Contact Us
If you have any questions regarding this Refund & Return Policy or require assistance with your order, please contact our Customer Care team.
Aura Spices Mart
Customer Care: +91 7904947089
Our team is committed to reviewing all genuine concerns fairly and providing appropriate assistance in accordance with this policy.
8. Policy Updates
Aura Spices Mart reserves the right to amend, modify, or update this Refund & Return Policy at any time without prior notice.
Any changes will become effective immediately upon publication on our website. Customers are encouraged to review this policy periodically for updates.